What do we do?

The Design Thinking Bootcamp Bootleg (CC BY-NC-SA 3.0) has many useful resources, so please take a look.

In this assignment, you will turn your needfinding results into concrete solution idea candidates. By going through the design process introduced in class and suggested below, you’ll ensure that your ideas are grounded in the observations, needs, and insights you identified from real users. Specifically:

  • Point of View (POV): A point of view is a unique approach to the problem that is based on user needs and insights. As we have done in class, consider writing down users, needs, and insights from DP1 on the board and finding a unique connection between them, which reveals a meaningful challenge. Report one POV you will tackle for the rest of the semester. The POV method card (bootleg pages 33–34) should be a useful resource.

  • Personas: Develop a persona for the imaginary user that’s represented in your team’s POV. The level of detail to include and how you want to present your persona is up to you, but note that you’ll refer to this persona throughout your design process when making various design decisions. If there are multiple distinct personas your team has in mind, pick the most compelling one. Refer to the course reading for more details. Note we’ll omit the scenario part, as more detail will be covered in your storyboards.

  • How Might We (HMW) Questions: HMW questions serve as a bridge between your POV and solution ideas. They are short questions that should be broad enough to allow for open ideas yet narrow enough to set meaningful boundaries. Report 10 HMW questions that are most relevant and meaningful for your team’s POV, and pick top 3 HMW questions. The HMW method card (bootleg page 37–38) should be a useful resource.

  • Solution Ideas: Solution ideas are your attempts at solving the HMW questions. Use the brainstorming techniques covered in class for exploration. Report 10 solution ideas that are most relevant and meaningful per each of the top 3 HMW questions, and pick top 3 solution ideas overall. Note that these 3 ideas should be distinct from one another, covering a wide solution space. The best ideas don’t necessarily have to represent each HMW; multiple ideas can belong to a single HMW.

  • Storyboards: Create 3 storyboard sketches, one for each of the top 3 solution ideas. A storyboard is a set of comic-strip-like drawings that visually walks through a concrete scenario and a task that your persona experiences. Show the challenge the persona encounters, what environment the persona is surrounded by, what motivates the persona to use the solution idea you’re suggesting, and how your solution idea actually addresses the challenge. The storyboard shouldn’t be about specific system features or UI elements. You don’t even need to show the detailed screen layout of your UI at this point. Focus on the concept and context, rather than pretty UIs or sophisticated system features.

Make sure to hand-draw your storyboards, with a thick pen so that sketches are visible when digitally scanned and excessive details are not included. Using a pencil or a thin ball-point pen is not allowed. Here are some good examples (Verbivore and Let’s Read), except for the fact that some of them are not drawn with a thick pen. Also, Amal Dar Aziz’s guide to storyboarding is a highly recommended resource.

Your Report

  • Final Team Name
  • Your Target User & Redesigning Experience
  • Updates in DP1: If your team revisited needfinding (e.g., additional interviews) and made updates to your needfinding results, briefly describe what has been changed.
  • POV (1)
  • Persona (1)
  • HMW questions for your POV (10 most relevant and meaningful ones)
  • Top 3 HMW questions and how / why you chose them
  • Solution ideas for your HMW questions (10 most relevant and meaningful ones x 3 HMWs)
  • Top 3 solution ideas and how / why you chose them
  • Storyboards (3)
  • Studio Reflections: Thoroughly summarize all of the feedback from the studio session in a clearly structured format.

Example Slides

Team CookIt
Team Sagam

Grading

  • POV (10%)
    • Contains user, need, and inspiration?
    • Unique?
    • Non-trivial?
  • Persona (10%)
    • Concrete demographic information?
    • Photo or image?
    • Motivations, beliefs, preferences, and goals?
  • HMW (15%)
    • 10 HMWs submitted?
    • Scope not too broad or narrow?
    • Distinct, broad, and creative?
    • Clear connections to POV & persona?
    • Selection process clearly described?
  • Solution Ideas (25%)
    • 10 solution ideas submitted for each HMW?
    • Distinct, broad, and creative?
    • Selection process clearly described?
  • Storyboards (20%)
    • 3 storyboards submitted?
    • Flow easy to follow and understand? Natural transition between frames?
    • Is user context well-captured?
    • Easy to read (thick pen used)?
    • Not solution-driven but user- and scenario-driven?
  • Studio Reflections (10%)
    • Is feedback well summarized?
    • Is the summary of feedback well structured (e.g., according to high-level themes and/or criticality)?
  • Studio Presentation (10%)
    • Preparation and organization?
    • Articulation and clear delivery?
    • Effective use of visual aids?
    • Time management?

Deliverables

Studio Presentation: In studio, your team will present your main findings for 7 minutes, with 5 minutes for Q&A and feedback. You need to prepare a Google Slides presentation, by editing the template slides in your team folder. The slides should be ready by 10:29am on Thursday before the studio begins. Every team member needs to participate in the presentation. Write down the questions and feedback you receive during your presentation, and reflect on them in your report.

Team Report: One report per team. Your report should be submitted as a zip file. The main report should be written in Markdown (please use the .md extension). Name the file with your team name, and submit it by the submission link provided. You can submit multiple times until the deadline, and we’ll use the most recent version for grading.